Original Effective Date: 1 August 2017 Last Updated: 21 October 2026
Welcome to iHost.al.
These Terms of Service (“Terms”) govern the use of hosting, domain registration, infrastructure, and related services provided by iHost.al (“Company”, “we”, “us”, or “our”).
By purchasing, accessing, renewing, or using our services, you (“Customer”, “Client”, or “you”) agree to comply with these Terms, our Acceptable Use Policy, Privacy Policy, and any additional conditions applicable to the service purchased.
These Terms apply to individual customers, businesses, organizations, resellers, and other authorized users.
1. General Terms
1.1 Acceptance of Terms
Customers must review and accept these Terms before placing an order.
By using our services, you confirm that:
You are legally authorized to enter into a service agreement.
The registration and billing information you provide is accurate.
You will use our services for lawful purposes.
You are responsible for activities conducted through your account.
You will comply with applicable laws and regulations.
1.2 Service Availability
iHost.al provides services including:
Shared Web Hosting
Reseller Hosting
Virtual Private Servers (VPS)
Dedicated Servers
Domain Registration, Renewal and Transfer
Email Hosting
DNS Services
SSL Certificates
Backup and Related Infrastructure Services
Additional product-specific conditions may apply.
1.3 Account Information
Customers must maintain accurate contact, billing, and account information.
Customers are responsible for safeguarding their account credentials and promptly notifying iHost.al of suspected unauthorized access.
We may request reasonable identity or business verification when necessary to prevent fraud, comply with legal obligations, or investigate abuse.
2. Billing and Payments
2.1 Accepted Payment Methods
iHost.al accepts the payment methods made available during checkout, which may include:
Credit and Debit Cards
PayPal
Bank Transfer
Other supported payment methods
Available payment methods may vary according to country, currency, or service.
2.2 Billing Cycles
Services may be purchased on monthly, quarterly, semi-annual, annual, or other advertised billing cycles.
The applicable billing cycle and price are displayed before checkout.
There is no general minimum contractual commitment beyond the billing period purchased, unless otherwise specified in an individual service agreement.
2.3 Service Renewals
Recurring services must be paid before their applicable due dates.
Where automatic renewal is enabled, charges may be processed using the authorized payment method.
Customers are responsible for ensuring their payment information remains valid.
2.4 Late Payments
An overdue invoice may be subject to a late payment fee of up to 10% of the overdue amount, where permitted by applicable law and disclosed in the applicable billing terms.
Additional collection or restoration fees may apply where lawfully agreed and clearly communicated.
2.5 Suspension and Termination for Non-Payment
Unless different terms apply to the purchased product or applicable law requires otherwise:
Day 0: The invoice reaches its due date.
Day 1: Unpaid hosting services may be suspended.
Day 7: Unpaid hosting services may be terminated and associated data deleted.
Customers should maintain independent backups before any service reaches its termination date.
Domain expiration, renewal, redemption, and deletion follow the applicable domain registry’s policies and may differ from these hosting timelines.
Where practicable, iHost.al may issue billing and suspension notifications, but customers remain responsible for tracking their payment obligations.
2.6 Additional Charges
Additional charges may apply for:
Resource usage exceeding purchased limits
Additional IP addresses
Additional storage or bandwidth
Paid backup restoration
Out-of-scope technical assistance
Custom configurations
Special migration requests
Applicable security or reactivation procedures
Such charges will be governed by the agreed pricing, service description, or a separately accepted quotation.
3. Cancellation and Refund Policy
3.1 General Refund Policy
Due to the nature of digital infrastructure, server provisioning, domain registration, licensing, and resource allocation, iHost.al generally does not offer voluntary refunds once a service has been provisioned or activated.
However, this policy does not exclude refunds, withdrawal rights, or other remedies required by applicable consumer protection laws.
3.2 Non-Refundable Services
Subject to applicable law and any expressly advertised refund guarantee, the following are generally non-refundable:
Domain registrations and renewals
Domain transfers once initiated or completed
Dedicated server setup and provisioning fees
Custom server configurations
Third-party software licenses
Promotional or discounted services
Service renewal payments
Used service periods
Additional resources already provisioned
Security and reactivation fees
3.3 Consumer Rights
Where applicable law grants a consumer a right to withdraw from a distance contract or request a refund, iHost.al will respect that right.
Any exception relating to immediate performance of a service or digital content must satisfy applicable legal requirements, including any necessary express consent and acknowledgment.
3.4 Cancellation Requests
Customers may request cancellation through the official client area or by submitting a support request through an authorized account.
Customers must obtain appropriate consent or another valid legal basis before sending marketing communications.
Purchased, harvested, rented, or otherwise unauthorized mailing lists are prohibited.
5.2 Shared Hosting Email Limits
Shared and Reseller Hosting accounts are subject to outgoing email limits.
The standard configured limit may be 100 outgoing emails per cPanel account per hour, unless a different limit is specified in the service plan or control panel.
Higher limits require an appropriate service and prior approval.
5.3 Mailing Lists
Mailing lists must:
Comply with applicable data protection and electronic marketing laws.
Use legitimate recipient acquisition methods.
Provide appropriate unsubscribe functionality.
Process opt-out requests promptly.
Implement reasonable sending rates.
Avoid excessive server load and delivery abuse.
Mailing lists containing more than 5,000 recipients may require a specialized email service or suitable server infrastructure.
Dividing a larger mailing list into smaller lists to bypass applicable limitations is prohibited.
5.4 VPS and Dedicated Server Email
VPS and Dedicated Server customers are responsible for securing their mail servers and protecting the reputation of assigned IP addresses.
Outbound SMTP port 25 may be restricted by default on VPS services.
Any exception is subject to security review, network policy, and technical availability.
5.5 Spam Violations
Accounts involved in spam, phishing, malicious email distribution, or repeated mail delivery abuse may be suspended or terminated.
iHost.al may require corrective actions before restoring affected services.
6. Shared Hosting Resource Usage
Shared Hosting operates in a multi-tenant environment where server resources are shared among multiple customers.
6.1 Fair Resource Allocation
Customers must not operate applications that materially degrade the performance, security, or availability of the shared infrastructure.
Resource allocation may include:
CPU limits
RAM limits
Disk I/O limits
IOPS limits
Entry process limits
Concurrent process limits
Storage limits
Bandwidth allowances
The specific limits applicable to an account are determined by the purchased plan and the hosting control panel.
6.2 Excessive Resource Consumption
Applications that continuously consume excessive CPU, memory, disk I/O, or database resources may be restricted.
We may request optimization or recommend an alternative hosting product.
6.3 Shared Hosting Restrictions
Unless explicitly approved under the purchased plan, customers may not:
Run persistent background daemons.
Operate public game servers.
Operate cryptocurrency miners.
Host high-volume file-sharing services.
Run public torrent trackers or clients.
Operate resource-intensive streaming servers.
Use Shared Hosting primarily for backup storage.
Run cron jobs more frequently than every 15 minutes.
Use the service to bypass resource or security limitations.
6.4 Technical Limits
Resource values such as CPU, RAM, I/O, and IOPS are defined by the applicable hosting plan.
iHost.al may apply reasonable safeguards where unusual workloads threaten shared infrastructure.
Permanent changes to contracted service allowances will be communicated in accordance with the applicable contract and law.
7. VPS and Dedicated Server Policy
7.1 Customer Responsibility
Customers using self-managed VPS or Dedicated Servers are responsible for:
Operating system configuration
Installed software and applications
Security updates and patches
Firewall configuration
Access control
Data backups
Application security
Compliance with applicable laws
Unless managed support is expressly included, iHost.al does not provide full operating system or application administration.
7.2 Resource Allocation
VPS services are provided with the resources specified in the purchased plan.
Dedicated Servers are provisioned according to the agreed hardware and network specifications.
Customers may not interfere with the underlying virtualization platform, hosting network, or other customers’ resources.
7.3 Network Abuse
Network abuse, IP spoofing, unauthorized scanning, DDoS activity, and attacks against third-party systems are prohibited.
We may temporarily restrict network connectivity when necessary to protect infrastructure.
7.4 IP Address Allocation
IP addresses are assigned for use during the active service period and remain subject to iHost.al’s allocation policies and applicable network resource rules.
IP addresses are not sold or transferred to customers unless a separate written agreement explicitly provides otherwise.
7.5 Traffic and Bandwidth
Bandwidth and data transfer allowances are specified in the relevant service plan.
Excessive usage may result in an agreed overage charge, traffic restriction, or recommendation to upgrade, depending on the purchased service and agreed billing terms.
Any metered overage charges must be disclosed in the applicable service agreement.
8. Reseller Hosting Policy
8.1 Reseller Responsibilities
Resellers are responsible for:
Managing their customers.
Providing first-line technical support.
Maintaining client account security.
Monitoring resource consumption.
Responding to abuse notifications.
Ensuring hosted customer content complies with applicable laws and these Terms.
8.2 Customer Support
iHost.al primarily provides technical support to the authorized Reseller account holder.
End customers should contact their reseller directly unless otherwise agreed.
8.3 Abuse by Reseller Customers
If an account under a reseller is involved in abuse, iHost.al may suspend the offending account and notify the reseller.
Repeated or serious violations may result in suspension of the reseller environment where necessary to protect infrastructure.
8.4 Reseller Reactivation
A reactivation fee of €100 may apply to a reseller account suspended for serious or repeated abuse, where the fee was included in the agreed terms and is legally enforceable.
Reactivation is not guaranteed and remains subject to successful security review.
8.5 Free Hosting
Resellers may not provide publicly accessible free hosting services using iHost.al infrastructure without prior written approval.
Unapproved free hosting programs that generate abuse may be suspended.
An agreed administrative reactivation fee of €15 may apply to eligible violations, subject to applicable law.
9. Domain Registration Policy
9.1 Domain Availability
Domain registration is subject to availability and approval by the relevant domain registry.
Payment does not guarantee successful registration until the registry has confirmed the domain.
9.2 Domain Ownership
The registered domain holder is responsible for maintaining accurate registration information.
Customers must comply with the rules of the relevant TLD registry.
9.3 Domain Renewals
Customers are responsible for renewing domain names before expiration.
Expired domains may become unavailable, enter a redemption period, or be released according to registry policies.
9.4 Domain Refunds
Domain registration, renewal, restoration, and transfer fees are generally non-refundable once the applicable registry operation has been processed, except where required by law or applicable registry rules.
9.5 Fraudulent Domain Use
Domains used for phishing, impersonation, fraud, malware distribution, or other unlawful purposes may be suspended or reported to the relevant registrar, registry, or authority.
Domains containing protected names or trademarks may require additional review where there is credible evidence of impersonation or rights infringement.
10. Backups and Data Protection
10.1 Customer Responsibility
Customers are responsible for maintaining independent, up-to-date backups of their websites, databases, email accounts, configurations, and other important data.
We strongly recommend keeping backups outside the primary hosting environment.
10.2 Complimentary Backups
Certain hosting plans may include automated backup features.
Unless expressly covered by a specific backup agreement, complimentary backups are provided on a best-effort basis.
Backup frequency and retention depend on the purchased plan and configured backup system.
10.3 Backup Availability
iHost.al does not guarantee that a particular backup will be available, complete, or recoverable unless such guarantees are expressly included in the applicable service agreement.
10.4 Backup Restoration
Backup restoration may be subject to availability and applicable service charges.
Customers should contact technical support to confirm whether a recoverable copy exists.
10.5 Data Deletion
Upon service termination, the customer may lose access to stored files and data.
Data may be deleted in accordance with applicable retention policies and legal obligations.
iHost.al does not guarantee recovery of terminated accounts.
11. Service Migration
11.1 Migration Assistance
iHost.al may provide complimentary migration assistance for eligible hosting products within 30 days of service activation.
11.2 Migration Limitations
Migration success depends on factors such as:
Source hosting configuration
Availability of backups
Software compatibility
Access credentials
Database compatibility
Application dependencies
11.3 Customer Obligations
Customers must provide the necessary access and authorization and maintain independent backups before migration.
11.4 Migration Fees
Migrations requested outside an included migration period or requiring additional technical work may be charged separately, with customer approval.
11.5 Migration Risks
Although reasonable care will be taken, some data, configurations, or application functionality may require manual adjustments.
Liability for migration-related issues is subject to Section 15 and applicable law.
12. Uptime and Service Availability
12.1 Network and Infrastructure
iHost.al makes commercially reasonable efforts to provide stable hosting, network connectivity, and infrastructure availability.
12.2 Maintenance
Scheduled or emergency maintenance may occasionally affect availability.
Where reasonably possible, customers will be informed in advance of planned maintenance that materially affects services.
12.3 Service Interruptions
Interruptions may result from:
Hardware failures
Network disruptions
Software updates
Security incidents
Cyberattacks
Power or connectivity failures
Upstream provider outages
Events beyond reasonable control
12.4 Service Level Agreements
Any guaranteed uptime percentage, service credits, or availability commitments apply only when expressly provided in the purchased product’s Service Level Agreement (SLA).
In the absence of a specific SLA, no particular uptime percentage is contractually guaranteed, subject to applicable law.
13. Abuse Handling and Security
13.1 Abuse Reports
Customers must respond within a reasonable period to legitimate abuse and security reports.
For significant security incidents, iHost.al may require a response within 48 hours or a shorter period where an immediate threat exists.
13.2 Immediate Protective Action
iHost.al may isolate or suspend affected resources without advance notice when reasonably necessary to prevent:
Active cyberattacks
Malware propagation
Phishing campaigns
Ongoing spam distribution
Unauthorized network access
Serious infrastructure disruption
Other urgent security threats
13.3 Security Administration Fee
A security administration fee of €50 may apply to services suspended due to serious or repeated abuse, where the fee was validly agreed and is permitted by law.
Payment of the fee does not automatically guarantee restoration.
13.4 Repeated Violations
Repeated violations may lead to permanent termination following appropriate review.
Where an immediate threat has been contained, reasonable corrective opportunities may be offered when appropriate.
13.5 Security Responsibilities
Customers must maintain secure applications, strong passwords, appropriate file permissions, and updated software.
Customers are responsible for vulnerabilities introduced through their applications, credentials, or configurations, to the extent permitted by applicable law.
14. Fair Usage Policy
14.1 Unlimited Hosting
Where a hosting product is marketed as offering unlimited storage or bandwidth, this means that no fixed numerical quota is advertised for the relevant resource, subject to technical constraints and this Fair Usage Policy.
Unlimited resources do not mean unlimited physical server capacity.
14.2 Permitted Usage
Shared Hosting accounts must primarily be used to operate websites and associated services.
Large-scale file storage, content distribution, and unrelated backup repositories are not included unless explicitly stated in the service description.
14.3 Resource Abuse
An account may be considered to exceed fair usage when its activity materially affects server stability, creates security risks, or substantially degrades service for other customers.
We will consider the nature, duration, and impact of the activity before applying restrictions wherever practicable.
14.4 Resolution
Depending on the circumstances, iHost.al may:
Notify the customer.
Request application optimization.
Apply temporary resource limits.
Recommend an upgrade.
Offer migration to a VPS or Dedicated Server.
Suspend services where necessary to prevent material harm.
14.5 Transparency
Customers may request clarification regarding the technical restrictions applicable to their service.
15. Limitation of Liability
15.1 Service Risks
Hosting services may be affected by technical faults, software vulnerabilities, network incidents, third-party failures, or other circumstances.
15.2 Excluded Losses
To the maximum extent permitted by applicable law, iHost.al shall not be liable for indirect, incidental, special, or consequential losses, including lost profits, lost revenue, or business interruption, except where liability cannot lawfully be excluded.
15.3 Data Loss
Customers are responsible for maintaining appropriate independent backups.
iHost.al’s liability for loss of data, failures to provide contracted services, or other direct losses remains subject to applicable law and any binding service-specific commitments.
15.4 Mandatory Rights
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence where exclusion is prohibited, or any statutory right that cannot legally be waived.
16. Privacy and Personal Data
iHost.al processes personal data for legitimate purposes, including:
Account administration
Service provisioning
Billing and payment processing
Technical support
Fraud prevention
Security monitoring
Compliance with legal obligations
Personal data will be handled in accordance with the applicable Privacy Policy and data protection laws.
Where appropriate, additional data processing terms may apply to customers who process personal data through hosted services.
17. Disclosure to Authorities
iHost.al may disclose information to competent authorities when required or lawfully permitted under applicable legislation.
Any disclosure will be evaluated in accordance with the relevant legal basis, lawful process, and applicable data protection requirements.
We may preserve relevant records when legally required.
18. Customer Conduct and Support
Customers must communicate with support representatives in a professional manner.
Threats, harassment, discriminatory abuse, or repeated serious misconduct toward staff are prohibited.
iHost.al may restrict abusive communications or terminate a service relationship for serious misconduct, subject to applicable contractual and statutory obligations.
Legitimate complaints, criticism, billing disputes, and the exercise of legal rights are not prohibited.
19. Changes to Services and Pricing
19.1 Service Pricing
iHost.al may revise advertised prices for future purchases and renewals.
Prices for a prepaid contractual period will not be increased retrospectively.
Any changes affecting recurring services will be communicated as required by the applicable contract and law.
19.2 Service Specifications
iHost.al may update service configurations and technical specifications for operational or security reasons.
Material reductions to contracted service features will be handled in accordance with applicable contractual and consumer rights.
19.3 Policy Updates
These Terms may be updated to reflect changes in applicable legislation, infrastructure, security requirements, or business operations.
Material changes will be communicated appropriately before taking effect where required.
The current version will be available on the official iHost.al website.
20. Suspension and Termination
iHost.al may suspend or terminate services for legitimate reasons, including:
Non-payment
Serious or repeated Acceptable Use Policy violations
Fraudulent transactions
Unlawful activities
Significant security threats
Repeated infrastructure abuse
Material breach of these Terms
Where appropriate, customers will be given notice and an opportunity to remedy a violation.
Immediate action may be necessary for urgent security or legal reasons.
Termination does not remove payment obligations already incurred and does not affect rights that survive termination under applicable law.
21. Governing Law and Dispute Resolution
Unless mandatory legal provisions require otherwise, these Terms shall be governed by the laws of the Republic of Albania.
Customers are encouraged to contact the iHost.al support or billing department to resolve concerns before pursuing formal proceedings.
Disputes that cannot be resolved amicably may be submitted to the competent courts or alternative dispute resolution mechanisms as provided by applicable law.
Nothing in this clause deprives consumers of mandatory rights or jurisdictional protections that apply to them.
22. Contact Information
For questions regarding these Terms, billing, security, or service conditions, customers may contact iHost.al through the official customer support channels.
Customers can submit support requests through their authenticated client accounts.
23. Final Provisions
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
Failure by iHost.al to enforce a particular provision does not automatically constitute a waiver of its contractual rights.
Where there is a conflict between these Terms and a separately executed, valid service agreement, the specific agreement will prevail to the extent legally permitted.
By ordering or using iHost.al services, the Customer acknowledges having read and accepted these Terms of Service, subject to all applicable mandatory legal protections.
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